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Breakdown Specialist

Envision

Working for a company dedicated to personal career growth and opportunity in moving the organization forward. As one of Canada’s 50 best-managed companies, we provide an exciting and challenging work environment where leadership, respect, teamwork, transparency and commitment are everyday values.

It’s not by chance that Challenger is a leading North American freight transportation company.  In 30 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.  

We win as a team when we work as a team, and succeed when our employees succeed.  We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit.  If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.   

We offer the following in our search for engaged employees looking to become part of a successful team:

  • Career development
  • Best in class working environment
  • Team atmosphere
  • Engaged coaches and mentors
  • Tiered benefit plans including health, dental and vision coverage

The Opportunity

We are currently looking for a Breakdown Specialist (Afternoon) to join our Maintenance Team at our Cambridge Facility. 

The Breakdown Specialist is responsible for handling all aspects of roadside breakdowns to minimize the impact on load delivery and maintenance costs by sourcing the appropriate dealers, mobile technicians, and/or driver self-repairs.

Primary Responsibilities

  • Manage all on the road breakdowns for Challenger’s fleet of trucks
  • Determine the cause of the breakdown and coordinate the appropriate maintenance personnel
  • Maintain open and up to date communication with all personnel during the entire course of a breakdown situation (ie. drivers, dispatchers, external and internal repair personnel)
  • Make arrangements for drivers and freight to be brought home safely and in a timely manner, while maintaining customer, driver and company satisfaction.
  • Create maintenance schedules and make arrangements for the vehicle to be on site for the scheduled repair
  • Assist in maintaining maintenance records for fleet and generating reports periodically
  • Issue purchase orders, T-cheks, Virtual MasterCard and verify information for auditing purposes
  • Assist our warranty team in ensuring maximum advantage of our warranty coverages
  • Other duties as assigned

Desired Qualifications and Attributes

  • High school diploma or equivalent is required
  • Experience in a technical support call center environment is an asset
  • Mechanical background is an asset
  • Ability to communicate in French would be an asset
  • Passionate about providing exceptional and prompt customer service
  • Interest in working autonomously to complete multiple tasks with minimal supervision
  • Eagerness to provide solutions quickly
  • Enjoys the challenge of working in a fast paced environment
  • Proficient communication skills: Must be able to converse effectively with Managers, Driver Managers, Planners, Shift Supervisors, Shop Personnel and Drivers
  • Ambitious and creative to find solutions to a wide range of problems and situations
  • Computer proficient
  • Positive and upbeat attitude with the willingness to take initiative

Hours

  • Afternoon- Monday to Thursday 12:00pm to 10:00pm

If you are willing to go the distance, apply today!

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted.

Challenger Motor Freight Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples.

By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.

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