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Dedicated Customer Coordinator


Working for a company dedicated to personal career growth and the opportunity to have an impact in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies.

It’s not by chance that Challenger is a leading North American freight transportation company.  In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.  

We win as a team when we work as a team, and succeed when our employees succeed.  We want people who are resilient, team-oriented, and driven because we are laser-focused on meeting commitments to our People, Customer, and Profit.  If you’re looking to work for a dynamic, fast-paced, progressive organization then come join us.   

The Opportunity

As part of our Operations Team, the Dedicated Customer Coordinator is responsible for collecting, verifying and processing all driver trip jackets for our Loblaw’s business unit.

The chosen candidate will work independently to complete a wide range of administrative duties in order to ensure the complete and accurate processing of our driver trip jackets.  We are looking for an individual with a high attention to detail, a positive attitude, who is driven and enjoys working in a fast paced environment.


What you will get from the role:

  • A continuous learning environment that develops your individual career goals
  • A continuous improvement environment where all ideas are explored
  • Engaged coaches and mentors who will provide guidance but also allow autonomy
  • Health, Dental, and Vision plan
  • Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm


Primary duties and responsibilities:

  • Collects trip jackets from local drivers
  • Verifies all trip jacket documentation to ensure accuracy
  • Analyzes trip activity bands, determines mileage/stops and pay bands associated with each trip in order to calculate driver pay
  • Follows up with drivers to obtain missing information from trip jackets and provides assistance in completing paperwork
  • Works closely with invoicing, payroll and customer service teams to ensure trip jacket accuracy
  • Creates accurate and detailed reports to track outstanding trip jackets
  • On a monthly basis, validates and audits Loblaw’s payment information and reconciles from processed trip jackets
  • Performs other routine administrative duties as required.


What you need to be successful in the role:

  • Familiarity with MS Office Suite, including formula creation in Microsoft Excel
  • Strong organizational skills and the ability to work on multiple tasks simultaneously
  • Good computer skills
  • Possess a good working knowledge of the geography of South Western Ontario
  • Ability to work independently on projects
  • Positive, outgoing and friendly personality
  • Experience in the transportation industry considered to be an asset
  • Knowledge of PC Miler considered to be an asset

If you are looking to join a premier transportation company, and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Dedicated Customer Coordinator may be right for you.

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Challenger Motor Freight Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.

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