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Breakdown Specialist (Nights)

Envision         

Working for a company dedicated to personal career growth and the opportunity to have an impact in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies.

It’s not by chance that Challenger is a leading North American freight transportation company.  In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.  

We win as a team when we work as a team, and succeed when our employees succeed.  We want people who are resilient, team-oriented, and driven because we are laser-focused on meeting commitments to our People, Customer, and Profit.  If you’re looking to work for a dynamic, fast-paced, progressive organization then come join us.   

The Opportunity

The Breakdown Specialist is responsible for handling all aspects of Challenger roadside breakdowns to minimize the impact on load delivery and maintenance costs through utilizing appropriate vendors, mobile technicians and driver self-repairs.

The chosen candidate will be a detail-oriented individual who collaborates well with others and is passionate about providing exceptional customer service to our drivers and other internal and external stakeholders.

What you will get from the role:

  • A continuous learning environment that develops your individual career goals
  • A continuous improvement environment where all ideas are explored
  • Engaged coaches and mentors who will provide guidance but also allow autonomy
  • Health, Dental, and Vision plan
  • Hours: Monday to Thursday from 9:00pm to 7:00am

Primary duties and responsibilities:

  • Manage all on the road breakdowns for our fleet of trucks
  • Troubleshooting mechanical issues with our drivers and internal shop employees to determine root cause and best course of action
  • Provide resolutions our drivers can perform prior to contacting third party vendors
  • Source third party vendors to complete required maintenance repairs
  • Obtain estimates from third party vendors and internal spend approval as deemed necessary
  • Coordinate the appropriate breakdown solution while maintaining customer, driver and company satisfaction
  • Provide open and frequent communication with all internal and external stakeholders during the entire course of a breakdown (Drivers, Operations Department, Safety Department, third party vendors, etc.)
  • Create maintenance schedules and make arrangements for the scheduled repair
  • Assist in maintaining maintenance records for fleet and generating reports periodically
  • Assist our warranty team in ensuring maximum advantage of our warranty coverages
  • Perform other maintenance duties as required

What you need to be successful in the role:

  • Secondary School Diploma required
  • Experience in a technical support call center environment is an asset
  • Strong customer focus with a passion for providing exceptional and prompt customer service
  • Intermediate Microsoft Office, computer and telephone skills
  • Detail oriented with the ability to effectively prioritize and multi-task in a busy environment
  • Good verbal and written communication skills, relationship building and interpersonal skills
  • Proactive attitude and takes initiative to prevent issues
  • Well-organized, enthusiastic, professional and a positive team member
  • Willingness to learn new skills
  • Ambitious and creative to find solutions to a wide range of problems and situations
  • Mechanical background is an asset
  • Ability to communicate in French would be an asset

If you are looking to join a premier transportation company, and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Breakdown Specialist may be right for you.

Please visit our website for application instructions.

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Challenger Motor Freight Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.

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