Fastfrate Group is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals. 

If you require an accommodation at any stage of the recruitment process, please contact us at [email protected] and we will work with you to meet your needs. 
 

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner. 

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward. 

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving. 

Why you’ll love working here: 

• A workplace where you can learn, grow, and build your career 

• A culture that encourages new ideas and continuous improvement 

• Supportive leaders who provide guidance while giving you autonomy 

• A team-focused environment 

• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan 

• Support for professional memberships, training, and certifications 

The Opportunity: 

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning. 

Role Summary: 
Reporting to the Operations Manager, as an OS&D Clerk you will handle the day-to-day exceptions of incoming trailers and containers. This position requires excellent communication and interpersonal skills as well as planning and organization ability necessary to perform the role effectively. 

Hours of Work: 
Monday to Friday, 8:00am–4:30pm 

Work Arrangement: 
On-site  

Position Type: 
Union  

Employment Status: 
Permanent  

Compensation: 
Hourly Rate: $23.45 

Work Location & Environment: 
10020-56th Avenue, Edmonton, AB, T6E 5L7 

Office environment  

Key Accountabilities: 

In this role, you will: 

• Manage a high volume of OS&D (over, short and damaged) events and provide problem resolution for customers, dock & carriers 

• Investigate reasons for refusals, overages, shortages, damages and outbound waybill (OWB) discrepancies 

• Work with all shippers & branches in resolving of issues 

• Cross check all unload reports promptly and capture discrepancies in our system 

• Work with the gathering of information related to approved disposals 

• Generate and submit accurate OS&D reports with proper systemic notes and supporting documents 

• Ability to be resourceful and proactive in dealing with issues that may arise 

• Perform daily dock checks to identify all OS&D freight or damages 

• All duties are highly critical, time-sensitive, and require an elevated diplomacy level when dealing with high-profile national customers. 

• Ensure compliance with company processes and procedures 

• Performs other duties as required 

Qualifications 

We’re looking for someone who brings: 

Education & Experience: 

• Secondary School Diploma or equivalent combination of education and experience 

• 1-2 years of prior work experience in OS&D 

• Experience in the transportation industry is considered an asset 

Skills & Attributes: 

• Ability to work effectively in a team environment 

• Ability to work effectively under pressure to meet deadlines 

• Strong computer skills.  

• Excellent communication skills.  

• Strong organizational skills and the ability to work on multiple tasks simultaneously. 

• Creative and effective problem-solving ability.  

• Well-organized, enthusiastic, professional and a positive team member.  

How To Apply: 

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted. 

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.