Automation Developer & LEAN Practitioner

Cambridge, ON, Canada

Full Time

Information Technology

Mid Level

Challenger Motor Freight Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage applications from all qualified candidates, including women, members of visible minorities, persons with disabilities, and aboriginal peoples. If you require any accommodations at any stage of the recruitment process, please don’t hesitate to reach out to us at [email protected]. We are dedicated to ensuring an accessible and supportive experience for every applicant.

Envision:

Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

We offer the following in our search for engaged employees looking to become part of a successful team:

A continuous learning environment that develops your individual career goals
A continuous improvement environment where all ideas are explored
Engaged coaches and mentors who will provide guidance but also allow autonomy
Team atmosphere
Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
Support of professional memberships and certifications
Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm

The Opportunity:

The Automation Developer & LEAN Practitioner will enable the business on two key pillars:

Building out and completing automation solutions, developing technical products to assist existing process, as well as helping answer business questions using our data-rich ecosystem. The main mandate will be to learn and utilize primarily, UiPath, Microsoft Power Platform and any other technical solution to achieve deliverables.

Facilitate ad-hoc process improvement teams using a customer centric approach to find the right problems to solve (design thinking methodology). Once these problems are identified and properly defined, they will lead the team to create solutions to these problems using Agile methodologies.

The individual will place a high emphasis on process improvement, data science practices and logical problem-solving, using in-depth analysis of the problem statement and working diligently to build out robust automation workflows. Furthermore, The individual will coordinate with a variety of internal and external stakeholders to deliver insights, products, and process improvements that align with the vision, meet customer needs, and are delivered in a consistently high-quality standard.

The chosen candidate will be a critical thinker with the ability to work independently to complete a wide range of analysis while also being able to work in a team to collaborate and support on a wide variety of profit-related initiatives.

Using a customer-centric approach to find the right problems, the chosen candidate will use design thinking methodologies to identify, analyze and document current business processes.

Key Accountabilities:

Process Improvement & Implementation of Automations - 60% of weekly time

Work with key stakeholders and subject matter experts to design, develop, deliver, and maintain RPA solutions to automate identified business processes prioritizing the execution of initiatives to align with company vision.
Use design thinking methodologies to identify, analyze and document current business processes.
Apply Lean improvement methodologies to all initiatives, always place emphasis on the problem, not the solution.
Assist in the creation of action plans and technical solutions to implement automated/streamlined processes and technical product solutions designed to increase operational efficiencies and reduce waste.
Leverage Low-Code Applications like UiPath and Power Platform coupled with SQL to provide technical solutions to end-users throughout the company.
Steer citizen developers and business partners to ensure consistent and reliable scripts and service through the Center of Excellence governance.
Ensure all automations are compliant with security directives and policies.
Participate in technical discussions and develop strategies to solve technical challenges.
Research new technologies bringing process efficiencies and economic value to the business.

API and EDI Data Integrations – 20%

Coordinate EDI and API integrations between vendors, customers by using 3rd party Managed Partners for cloud-based applications integrations.
Develop and oversee Blockly-based Automations in our Customer and Carrier Portal
Develop API Integrations using Blockly-based workflow.
Troubleshoot and Root Cause challenging TMS related issues using SQL Server to understand store procedures and help enable the BI and Development Team members as needed on complex issues.
Understand and oversee customer score cards to ensure required thresholds are met by providing timely and quality data for Integration and process scores.

Lean Process Improvement Implementation – 20%

Use design thinking methodologies to identify, analyze and document current business processes.
Apply Lean improvement methodologies to all initiatives, always place emphasis on the problem, not the solution.
Manage process recommendation documents including presentations, process models, supporting metrics, business requirements and related impact analysis.
Responsible for leading ad hoc project teams and the execution of new processes with necessary stakeholders.
Drives the analysis, design, and modelling of business processes by conducting user interviews / meetings.
Reviews data post-implementation to measure process outcomes and impacts.
Provides ongoing support to all internal and external stakeholders for all process changes including training, troubleshooting and ongoing guidance to end users
Support operational projects; provide analysis, data-driven recommendations and enable end-user with insightful BI reporting dashboard
Understands the business problems we are seeking to create solutions for.
Identify KPI’s required and add them to dashboards such as PowerBI.
Provide support for on-demand data requests from user groups.

Project Management

Work with Automation & Integrations Lead on prioritization of Jira support tickets and projects detailed in Deadline Management Smartsheet.
Calculate and assign RICE scoring on potential automations.
Creates clear project management plans and documentation for any process changes and projects.

Continuous innovation and skill development

Continuous learning by self-training and increasing the digital analytics IQ enhancements for the organization in the following areas:

Automation (UiPath, Power Automate)
Process Mining
Project management
Change management.
SQL & Data Management
LEAN Six Sigma Practices
Process Standardization
Process Mining

What You Need To Be Successful In This Role:

University or Community College education in Tech relevant major
1 year in SQL Development/ Querying; working in Test and Production SQL Server.
RPA, UiPath, PowerAutomate Certifications considered highly valuable.
Experience with various programming languages and technologies including VB.NET, C#, Synergize, UiPath, Power Automate, Postman & Swagger
Lean Six Sigma Green Belt strongly preferred.
Experience with process simulations and standard operating procedures.
Experience in Transportation or Supply chain is strong asset.
Project Management certifications may be an asset.
Experience with Low Code Development applications such as Alteryx or Knime an asset.
Experience with Microsoft Power BI is required.

Required Skills:

Strong interpersonal and learning skills
Highly developed written and verbal communication skills, with the potential interest to prepare and deliver presentations
Manages expectations and uses conflict resolution to ensure a mutually beneficial outcome for all stakeholders wherever possible
Ability to apply critical thinking and problem solving
Ability to translate client requirements or Use cases to actual working solutions
Strong attention to detail
Time management skills: ability to prioritize and comfortable in handling competing priorities
Able to collaborate with a variety of stakeholders and work effectively with multiple departments, while also working independently at times to solve problems with ambiguous solutions
Ability to influence various decision-making groups to form a consensus on direction
Strong analytical skills and the ability to create detailed and accurate reports and metrics
High level of accountability due to the nature of financial and operational analysis which is required for this role
Able to be resourceful and seek out answers via learning forums , GenAI etc.
Resilient and able to manage change and measure performance of changes
Proactive attitude, takes initiative to prevent issues, and has a bias towards action
Well-organized, enthusiastic, professional and a positive team member
A continuous improvement-focus on work

How To Apply:

If you are looking to join a premier transportation company, and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Automation Developer & LEAN Practitioner may be right for you.

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.

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