Customer Service Representative (Cambridge)

Cambridge, ON, Canada

Full Time

Entry Level

It’s not by chance that Challenger is a leading North American freight transportation company. In 30 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

Join our team as a CUSTOMER SERVICE REPRESENTATIVE. Accept the Challenge!

Why Apply?

To be a member of our dynamic Customer Service department
To work for an employer who will recognize your ambition and drive
Competitive base salary, plus incentive
Health, Dental, and Vision plan

Duties Include:

Facilitate customer requests as they pertain to booking orders, tracing shipments, scheduling pick-up and or delivery appointments, directions, billing information and any other customer queries
Ensure that customer specific information is passed on to appropriate parties
Maintain customer database and transmit as required
Advise customers at first interaction of deviation from original request and initiate service failure procedure if required
Capacity management- understand equipment availability and utilization, driver utilization and scheduling
Maintain customer profiles and ensure all special requirements are noted in profile and the order

Qualifications:

Minimum 2 years’ experience in a corporate customer service
Experience in the transportation industry is an asset
Post-Secondary Degree or Diploma
Commitment to customer satisfaction and customer focused
High level of personal energy and willingness to take the initiative in making improvements and resolving issues
Must be able to work as a team player and have strong collaborative skills
Ability to handle difficult situations with both internal and external customers
Ability to work with minimal supervision
Working knowledge of MS Office with excellent keyboarding skills
Strong organization and communication skills
Pleasant telephone mannerism
Willingness to learn

Hours:

Monday to Friday, 9:00am-6:00pm
www.challenger.com

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted.

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Customer Service Representative (Cambridge)

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