Purpose of Position:

The Regional Operations Manager is responsible for providing strategic and operational leadership across multiple sites within the Central Ontario region. The purpose of this role is to ensure the effective execution of logistics and transportation operations, optimize regional performance, and uphold service quality, safety, and compliance standards. By leading cross-functional teams, driving continuous improvement, and aligning regional activities with corporate objectives, the Regional Operations Manager plays a critical role in achieving customer satisfaction, operational efficiency, and business growth.

Key Accountabilities:

• Oversee day-to-day operations across multiple terminals within the Central Ontario region (e.g., Barrie, Pickering, Orilla, Hanover etc.).
• Lead, coach, and develop terminal managers and supervisors to drive accountability, engagement, and continuous improvement.
• Monitor operational KPIs including delivery performance, on-time departures, cost control, safety, compliance, and customer service.
• Drive operational excellence through structured audits, process standardization, and root cause analysis for service failures.
• Ensure compliance with company policies, transportation regulations, and safety standards (e.g., CVOR, WSIB, MTO).
• Collaborate with cross-functional teams including HR, Finance, and Customer Success to resolve escalations and support growth initiatives.
• Implement and oversee corrective action plans tied to performance issues, investigations, or regulatory audits.
• Maintain strong working relationships with clients, partners, and key stakeholders to ensure service expectations are met or exceeded.
• Lead regional planning for seasonal volume spikes, expansion initiatives, or contingency scenarios (e.g., weather, network disruptions).
• Track and manage labor spend, asset utilization, fleet maintenance, and facility standards within budgeted parameters.

Other Duties

• Performs other duties as required

Qualifications:

• 5+ years of senior logistics, transportation, or distribution operations experience, with at least 2 years in a multi-site leadership role.
• Strong understanding of regional transportation dynamics and labor environment within Southwestern Ontario.
• Proven leadership, team building, and conflict resolution skills.
• Solid knowledge of transportation compliance (CVOR, Hours of Service, safety audits).
• Ability to manage in a fast-paced, deadline-driven environment with competing priorities.
• Exceptional communication, organizational, and analytical skills.
• Proficiency with logistics technology platforms (TMS, GPS/Fleet tools, reporting systems).
• Willingness to travel frequently within the region.
• Post-secondary education in Business, Supply Chain, or related field preferred.

Proficiency in logistics software, TMS, Microsoft Office Suite

Required Skills:

• Exceptional interpersonal skills
• Strong attention to detail
• Good communications skills (written and verbal)
• Strong self-discipline and initiative
• Creative and effective problem-solving ability
• Ability to work with minimal supervision