Challenger Motor Freight Inc.
Customer Service Representative (Cambridge)
Cambridge, ON, Canada - Full Time
It’s not by chance that Challenger is a leading North American freight transportation company. In 30 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.
We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.
Join our team as a CUSTOMER SERVICE REPRESENTATIVE. Accept the Challenge!
Why Apply?
- To be a member of our dynamic Customer Service department
- To work for an employer who will recognize your ambition and drive
- Competitive base salary, plus incentive
- Health, Dental, and Vision plan
Duties Include:
- Facilitate customer requests as they pertain to booking orders, tracing shipments, scheduling pick-up and or delivery appointments, directions, billing information and any other customer queries
- Ensure that customer specific information is passed on to appropriate parties
- Maintain customer database and transmit as required
- Advise customers at first interaction of deviation from original request and initiate service failure procedure if required
- Capacity management- understand equipment availability and utilization, driver utilization and scheduling
- Maintain customer profiles and ensure all special requirements are noted in profile and the order
Qualifications:
- Minimum 2 years’ experience in a corporate customer service
- Experience in the transportation industry is an asset
- Post-Secondary Degree or Diploma
- Commitment to customer satisfaction and customer focused
- High level of personal energy and willingness to take the initiative in making improvements and resolving issues
- Must be able to work as a team player and have strong collaborative skills
- Ability to handle difficult situations with both internal and external customers
- Ability to work with minimal supervision
- Working knowledge of MS Office with excellent keyboarding skills
- Strong organization and communication skills
- Pleasant telephone mannerism
- Willingness to learn
Hours:
Monday to Friday, 9:00am-6:00pm
www.challenger.com
No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted.
