Terminal Manager - Canada Drayage (Montreal)

Position Overview:

Canada Drayage Inc. (CDI) is seeking a dynamic and experienced Branch Manager to lead our operations in Montreal. This leadership role is responsible for overseeing all day-to-day operational activities, managing a team of dispatchers, coordinators, and drivers, and ensuring optimal service delivery for our customers. The ideal candidate is a proven leader in the transportation industry with strong business acumen, excellent communication skills, and the ability to thrive in a bilingual environment.

Key Responsibilities:

• Oversee the day-to-day operations of the Montreal branch, including dispatch, planning, and customer service functions.
• Lead and mentor a team of two dispatchers, two coordinators, and approximately 30 owner-operators, ensuring accountability, clear communication, and a high level of team engagement.
• Act as the primary liaison for all driver relations, addressing operational concerns, policy enforcement, and performance discussions.
• Maintain strong working relationships with customers by providing proactive updates, handling escalations, and ensuring a consistent, high-quality service experience.
• Manage and monitor operational performance metrics including service levels, on-time delivery, and productivity KPIs.
• Ensure all dispatch and shipment information is updated in Trinium (our TMS) accurately and in a timely manner to enable reliable internal reporting and customer visibility.
• Analyze branch-level profit and loss (P&L) results and take corrective action as needed to ensure financial targets are met.
• Partner with Finance, Safety, Compliance, and HR teams to ensure operational activities align with company policies and expectations.
• Champion safety and compliance, working with drivers and staff to maintain high standards in accordance with company policies and industry regulations.
• Support recruiting, onboarding, and retention strategies to maintain a stable and high-performing driver base.
• Identify and implement continuous improvement initiatives to optimize service delivery and operational efficiency.
• Represent CDI in a professional manner with customers, vendors, and internal stakeholders.

Qualifications:

• Minimum 5 years of experience in the trucking or transportation industry.
• Minimum 2 years of experience in a supervisory or leadership role.
• Strong working knowledge of Trinium or a similar TMS.
• Proficiency in Microsoft Outlook and Microsoft Teams (advanced level).
• Intermediate proficiency in Microsoft Excel; working knowledge of other Microsoft applications.
• Post-secondary education preferred.
• Fluent in both English and French (spoken and written).

Key Competencies:

• Strong leadership and team development skills.
• Excellent written and verbal communication in both official languages.
• Ability to manage competing priorities under pressure.
• Proven problem-solving and decision-making skills.
• Deep understanding of trucking operations and operational cost drivers.
• Financial literacy, with a focus on managing margins and operational performance.

Compensation:

Compensation will be based on experience and qualifications.