Customer Service Representative - Fastfrate Group (Calgary)
Envision:
Join a winning team with stability, security and coast-to-coast opportunities!
Fastfrate Group is one of Canada’s leading transportation companies, from coast to coast. Our well-established and extensive network is always expanding with new facilities and services; that means we are always on the lookout for the right people to help us grow.
There are exciting and rewarding transportation careers in all areas of our company. We are actively seeking applications to fill positions in administration, technology, sales, operations, customer service, material handling, driving and more.
We offer the following in our search for engaged employees looking to become part of a successful team:
- A continuous learning environment that develops your individual career goals
- A continuous improvement environment where all ideas are explored
- Engaged coaches and mentors who will provide guidance but also allow autonomy
- Team atmosphere
- Full-time office hours; Monday to Friday from approximately 8:00am to 4:00pm (40 hours/week)
The Opportunity:
We are currently looking for a Customer Service Representative to join our Customer Service Department.
The Customer Service Representative performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment. The position requires excellent communication and interpersonal skills as well as good computer skills, and planning and organization ability necessary to perform the role effectively.
Key Accountabilities:
- Enhance customer relationships by providing exemplary customer service to clients
- Inform customers of other services available through Fastfrate or related businesses
- Respond to customer queries regarding the status of their shipment, such as bills of lading, proof of delivery, pick ups, delayed or lost shipments, etc.
- Maintain accurate manual and computer records of customer shipments
- Anticipate and facilitate resolution to problems
- Trace shipments as required
- Coordinating special project PO pick and pack between the customer and the dock
- Manage the special project orders from time of execution through to final delivery
- Main point of contact for special project accounts
- Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc.
- Prepare and update reports for supervisor and sales representatives as required, such as sales, on-time carrier and manifest reports.
- Performs other duties as required.
What You Need To Be Successful In This Role:
- 1-2 years’ of prior work experience in a Customer Service role.
- Experience in the transportation industry considered an asset or mandatory
- Commitment to customer satisfaction and a customer focused mentality
- Excellent interpersonal and communication skills
- Good problem resolution skills
- Good computer literacy, including MS Office
- Ability to organize, schedule and follow instructions
- Ability to work effectively under pressure to meet deadlines
- Excellent communication skills.
- Strong organizational skills and the ability to work on multiple tasks simultaneously.
- Creative and effective problem-solving ability.
- Well-organized, enthusiastic, professional and a positive team member.
How To Apply:
If you are looking to join a premier transportation company and become an integral part of results oriented team who constantly challenge themselves to elevate the experience for our customers and for each other, the role of Customer Service Representative may be right for you.
No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Fastfrate Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Fastfrate Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.