Purpose of Position:

The Parts Personnel is responsible for providing prompt customer service to our mechanics and ordering stock and non-inventory parts from vendors as requested. This role also monitors and corrects any discrepancies with the parts room inventory and organizes incoming stock from vendors.

Key Accountabilities:

• Review parts requests and provide vehicle repair parts to Mechanics
• Locate required parts through in-house inventory or order through appropriate vendors
• Document parts ordered and delivered in the work order system
• Receive incoming parts and supplies from vendor and process vendor invoices
• Work with outgoing parts and supplies that require return to the vendor and complete the appropriate paperwork
• Maintain and organize the tool room
• Label, stock and organize parts and supplies in the Parts room
• Package and ship parts/supplies to various Challenger locations
• Maintain, clean and ensure that the Parts room is kept organized (maintain 5S program)
• Perform routine inventory cycle counting as required
• Monitor and maintain inventory integrity
• Test and clean vehicle satellite components and send defective or damaged equipment to Shaw for repair
• Performing other maintenance duties as required

Qualifications:

• Secondary School Diploma required
• 1-2 years of Parts counter experience required (Truck or Automotive)
• Parts Person Red Seal certification or working towards is an asset
• Truck and/or trailer parts knowledge is considered an asset
• Forklift certificate training is an asset (In house training available)
• Valid driver’s license required

Required Skills:

• Strong customer focus and commitment to customer satisfaction
• High attention to detail with an ability to count, check and confirm quantities
• Intermediate Microsoft Office, computer and telephone skills
• Detail oriented with the ability to effectively prioritize and multi-task in a busy environment
• Good verbal and written communication skills, relationship building and interpersonal skills
• Ability to work with minimal supervision
• Proactive attitude and takes initiative to prevent issues
• Well-organized, enthusiastic, professional and a positive team member
• High level of personal energy and willingness to take the initiative in resolving issues
• Willingness to learn new skills
• Some heavy lifting may be required

Supervision:

This position reports to the Parts Team Leader. The immediate supervisor and/or department leader periodically checks assignments for progress. This position has no authority over other members of the team and has no direct reports.